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At Hillwood Museum Shop, we are committed to providing exceptional products and service. If you are not completely satisfied with your purchase, eligible items may be returned within 45 days of purchase for an exchange or refund to the original form of payment. Please note that shipping and handling charges are non-refundable.
To qualify for a return, merchandise must be in its original condition, unworn, unused, with all tags attached, and in its original packaging. Proof of purchase is required for all returns and exchanges.
To initiate a return, please contact lgraham@hillwoodmuseum.org. If your return is approved, we will provide a return shipping label along with instructions for returning your item.
If you have any other questions or concerns regarding our return policy or the status of a return, please contact us at lgraham@hillwoodmuseum.org. Our team will be happy to assist you.
Damages and Issues
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Please inspect your order upon delivery and notify us promptly if an item arrives damaged, defective, or if you receive an incorrect item. Contacting us as soon as possible allows us to review the issue and provide a prompt and appropriate resolution. We are committed to ensuring that you receive the quality products and service you expect from Hillwood Museum Shop.
Exceptions / Non-returnable Items
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For health, safety, and product integrity reasons, certain items are not eligible for return or exchange. These include perishable goods (such as food), earrings, hair accessories, hats, and face masks. All such items are considered final sale.
Additionally, we are unable to accept returns or provide refunds for sale merchandise and gift cards. We appreciate your understanding and encourage you to contact us with any questions before making your purchase.
Exchanges
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If you'd like a different item, we're happy to help. The easiest and fastest option is to return your original purchase and place a new order once your return has been approved. This helps ensure the item you'd like is available and on its way to you as quickly as possible.
Alternatively, if you have questions about exchanging an item, please contact us and we'll be happy to assist.
Refunds
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Once we receive and inspect your return, we'll send you an update to let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account. We appreciate your patience and are always happy to answer any questions along the way.
